dbg33 Privacy Policy
Your personal information is extremely important to us. dbg33 keeps every piece of your data protected through SSL encryption and strict security measures.
1. Introduction & Scope
This privacy policy applies to all users of the dbg33 platform.
dbg33 ("we", "us", or "the platform") is a secure and reliable online gaming service provider. We place the highest importance on the privacy of our users. This Privacy Policy describes what information we collect when you use the dbg33 website or mobile platform, how that information is used, who it is shared with, and how it is kept secure.
By using our services, you are considered to have accepted the terms of this policy. Please read this document carefully. If you disagree with any part of this policy, we recommend that you do not use our platform.
This policy may be updated at any time. For significant changes, we will notify you by email or through a notice on the platform. The latest version of the policy will always be available on this page.
2. What Information We Collect
We collect only the information that is necessary to provide our services.
Personal Identity Information
The following information may be collected during account registration and subsequent verification processes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport details (for KYC verification)
Financial & Transaction Information
The following information is stored to manage financial transactions:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
- Bonus and promotion usage records
Technical & Device Information
The following information is collected automatically to improve your platform experience:
- IP address
- Browser type and version
- Device information (mobile/desktop)
- Operating system
- Cookie and session data
- Time spent on the site and pages visited
Gaming Activity Information
The following information is recorded to maintain service quality and ensure responsible gaming:
- Play history and results
- Bet amount and time
- Preferred game categories
- Session duration
- Responsible gaming limit information
3. Purpose of Information Use
We use the information we collect only for lawful and specific purposes.
dbg33 uses your personal information for the following purposes:
- Account management: To create, verify, and maintain your account.
- Service delivery: To provide gaming, betting, deposit, and withdrawal services.
- Age verification: To confirm that the user is 21 years of age or older.
- Customer support: To respond to your questions, complaints, and support requests.
- Security & fraud prevention: To detect suspicious activity and ensure platform security.
- Responsible gaming: To monitor addiction risk and provide assistance when needed.
- Legal obligations: To comply with applicable laws and regulations.
- Service improvement: To analyze and improve the user experience.
- Communications: To send relevant information, policy changes, or important notices.
We do not sell or lease your information to third parties. Information is shared only when it is essential for providing services or required to meet legal obligations.
4. Cookie Policy
Our platform uses cookies to improve your experience.
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. dbg33 uses the following types of cookies:
- Essential cookies: Required for login sessions, security tokens, and the core functionality of the platform.
- Functionality cookies: To remember your preferences (language, display settings).
- Analytics cookies: To collect platform usage statistics and improve services. These are not personally identifiable.
You can disable cookies through your browser settings, however this may limit some functionality of the platform.
5. Information Sharing with Third Parties
The circumstances under which we may share your information with others are clearly stated here.
dbg33 may share information with third parties in the following limited circumstances:
- Service partners: Payment processors (such as bKash, Nagad, Rocket, and bank transfer providers) and technology providers who deliver services on our behalf. These parties receive only the information necessary for their work and are bound by confidentiality agreements.
- Legal requirements: We may be legally obligated to provide information based on a court order, direction from a statutory authority, or a lawful request from a law enforcement agency.
- Fraud prevention: Limited information may be shared with security agencies to detect and prevent cybercrime or financial fraud.
- Business transfers: If the company undergoes a merger or acquisition, your information may be transferred to the successor entity. You will be notified in advance in such a case.
We never sell your information to advertisers, data brokers, or any other third party for commercial purposes.
6. Data Security Measures
We use industry-standard technology and practices to protect your information.
🔒 SSL Encryption
All data transmission on our platform is protected by 256-bit SSL/TLS encryption. The "HTTPS" and padlock icon in your browser's address bar confirms this.
🛡️ Secure Servers
Your data is stored on secure, access-controlled servers. Regular security audits and vulnerability assessments are carried out.
🔑 Access Control
Only authorized staff and systems have access to your personal information. All access is logged and monitored.
7. Your Rights
You have specific rights over your own information, which we respect.
As a dbg33 user, you have the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to correction: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to deletion: In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or contractual reasons.
- Right to restrict processing: In certain cases, you may request that processing of your information be restricted.
- Right to withdraw from marketing communications: You may unsubscribe at any time to stop receiving promotional emails or messages.
- Right to close your account: You may close your account if you wish. Even after account closure, some information may be retained for a specified period for legal reasons.
To exercise any of the above rights, please contact our support team.
8. Data Retention Period
How long we retain your information is described in detail below.
We retain your information for as long as necessary — no longer than needed. The retention period depends on the type of information and its purpose:
- Active account information: For as long as the account is active and for the period required to meet legal obligations after it is closed.
- Transaction records: Retained for a specified number of years in compliance with financial regulatory requirements.
- KYC documents: Retained for the legally required period even after account closure.
- Cookie and session data: Automatically deleted when the session ends or after a specified period.
9. Protection of Minors
dbg33 is intended only for those aged 21 and above. We do not intentionally collect information from anyone under the age of 21.
Age verification is mandatory during the registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete the collected information. If you believe a minor is using our platform, please contact us.
10. Policy Changes & Updates
We may update this privacy policy from time to time — due to changes in services, new legal requirements, or security improvements. For significant changes:
- A notice will be sent to your registered email address.
- A clear notice will be displayed on the platform.
- A "Last Updated" date will be noted at the top of the policy.
If you continue using the platform after any changes, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.
11. Contact Us
Contact us for any privacy-related questions or concerns.
If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise any rights regarding your information, our support team is always ready to help.
[email protected]
24 hours a day, 7 days a week — in Bengali and English
Instant on live chat, as soon as possible by email
For more information, visit our FAQ page and Responsible Gaming section.